Frequently Asked Questions
When do courses start and end?
Delegates need to arrive in time for a prompt start at 9.30am – or you will be advised of the exact time in your joining instructions. On day one in the first half-hour, you’ll register and get a chance to meet your fellow delegates.
What is the dress code?
There is no mandated dress code for ATDP courses. The courses are meant to be fun and relaxing as well as giving you the best training. Most people who attend our courses feel most comfortable in business casual clothing.
How many people are on a course?
We strictly limit delegate numbers to ensure each delegate receives the best training possible, but it does vary course to course. The group size ranges from 3 to 18. The maximum number of people allowed to attend a course varies. Most courses have a maximum of 18, but some courses such as the Coaching and Mentoring or Presentation Skills and Time Management have smaller class sizes. If you'd like to know how many people are attending your particular course, just ask.
What happens if someone needs to contact me?
In the case of an emergency you may be contacted on your mobile, but during training sessions all telephones should be set to “vibrate” mode. You may leave the training room to take the call.
Is lunch provided?
If a course is scheduled as a Full Day event there will be a lunch break scheduled, in some case a light Finger Buffet lunch may be provided in others there is access to an on-site dining area where a variety of freshly prepared sandwiches and some cooked dinners are available at subsidised prices.
I have special dietary requirements. How do I make sure I get food that is suitable?
If ATDP are providing lunch you will be asked to advise on any special dietary needs at the time of registration. The on-site catering service is also able to meet most dietary requirements or you may bring your own food. We will do everything we can to accommodate you.
Is there someone I can talk to about the course?
Our training consultants are always happy to talk to you about your training requirements and will always offer you advice and suggestions on what may be right for you.
Give them a call free on 07785376276 (Mon – Fri 8am-6pm) or email firstname.lastname@example.org
Where will my course take place?
Our scheduled courses are run at either our Deeside or Warrington locations. See www.aquariustd.co.uk/contact_us for directions.
We also run courses in other locations and full details and directions for your venue will be supplied when you book. If you have any questions or need more detail just call us on 01244530734 and we'll be happy to help.
How do I book an in-company course?
It's simple, contact us on 01244530734 or email: email@example.com to discuss your in-company requirements.
What sort of course do I need?
We offer a wide range of options, from scheduled courses to bespoke programmes. We try to keep things clear, but if you're confused or want more guidance our learning advisors will be happy to help. They'll listen to your requirements and then give you expert advice on the approach they think will be best.
Is there parking?
There is free parking available at both our Training Centres. Both are also conveniently located with 10 to 15minutes walk from railway stations at Saltney on the Chester to North Wales line and Warrington Central station.
Who delivers the courses?
All of our courses are delivered by a team of highly qualified, experienced and specialist trainers. We use a stringent selection process to make sure we get only the most expert and engaging facilitators.
If you want to find out more about a particular trainer, their profile resume can be found on the About Us - Team Page.
Is your training accessible to people with disabilities?
Absolutely. Our training centres and website are fully accessible. If you have a particular need, like braille or large print training materials, just let us know when you book and we'll do our very best to meet it. As long as we have some notice, either in writing or by phoning on 01244530734, we will do our best to accommodate nearly any requirement.
What do your clients say about you?
Our clients say very nice things about us! We love all feedback, and it's great to hear how we've given people the skills to make a real difference back at work. You can find testimonials from people who have attended our courses all over the site.
We hold the Leadership & Management Wales Gold Award for Excellence in provision of Learner Experience.
What payment methods do you accept?
We are happy to set up new clients with an invoice account subject to credit check. At a personal level payments may be made by Electronic Funds Transfer to our Bank Account, details available upon request. Subject to a Learning Contract and Credit Check, staged payment are available on the basis of 30% upon enrolment then the balance paid in 5 equal stage payments.
We are also happy to accept cheque payment providing the amount has cleared prior to the date of the course.
Please note that if we have not received cleared funds by the start date we reserve the right to refuse admission, and that booking a course with us means you accept our terms & conditions.
I have a complaint. Who should I talk to?
We're really sorry to hear that we've done something wrong. Please tell us all about the problem by calling us on 01244 530734. If you'd prefer to put it in writing, you can email john.morgan at aquariustd.co.uk or submit your concerns by letter addressed to
Mrs Jan Morgan, Director
Aquarius Training & Development Partners Ltd
Unit 7, Deeside Enterprise Centre
Shotton. Flintshire. CH5 1PP.
Please mark the envelop as PRIVATE & CONFIDENTIAL
We'll aim to get back to you within 3 working days with an initial response, and resolve your problem promptly and efficiently after fully investigating what's happened.
We always want to improve and provide the best possible service. So if you've had a bad experience with us, please let us put it right.
Get in touch to see how we can help you, your team or your business
Jan-June 2019 Skills Development Programmes ..more
The most difficult conversations the British public face in their lives are ..more
How to become an Extraordinary Learner. ..more
September 2012 CMI Level 5 Diploma in Management & Leadership
"On the organisational level John has a broad understanding of strategic planning and human resource development. He motivated me to enhance the action-driven leadership skills needed to succeed in a not-for-profit organisation like mine. On the individual level, his empathy helped me not to give up my dreams by articulating a philanthropic vision and developing a pragmatic approach to solve any problems. A professional with a great deal of integrity and sense of humor."
July 2012: ILM NVQ Level 5 Diploma in Management.
"John Morgan of Aquarius Training & development partners provided the training and mentoring for my NVQ Level 5 Diploma in Management, and from the start, John was personable and enthusiastic, ensuring that my potential was realised by giving me the confidence to complete the qualification. His plethora of experience in the field meant that he was able to suggest possible paths where my ideas had completely dried up. Thanks John."
September 2013: CMI Level 5 Diploma in Management and Leadership and the CMI Chartered Manager Award.
John's subject knowledge is excellent and I gained the benefit of his vast experience as he guided me patiently through the CMI level 5 Diploma in Management & Leadership, and also the Chartered Manager award. I would have no hesitation in recommending John and Aquarius Training & Development to other colleagues and or Companies."
December 2012: ILM NVQ L5 Diploma in Management
"John provided a fantastic service with outstanding results. His attention to detailand helpful approach ensured a very successful outcome for many within the Company. Without John's input, many would have been less successful or even unsuccessful in achieving their goals. He made a very positive difference."
April 2013: ILM NVQ Level 7 Diploma in Strategic Management.
"I have just completed an NVQ Level 7 Diploma in Strategic Management. As well as achieving the mandatory requirements of the NVQ, I was eager to learn as much as possible along the journey. John's constant support, unbroken patience and superb depth of knowledge made this possible. He quickly became more than a facilitator/instructor; he was a mentor and true inspiration. His experience has played part in my own success at work and I know I will be calling on him for his counsel again in the future - sorry John!"
August 2014. CMI Level 5 Extended Diploma in Management & Leadership
"I have recently completed my CMI Level 5 Extended Diploma in Management and Leadership with Aquarius Training & Development Partners, thanks to them for how they were able to link my Business and Finance qualification from Bulgaria as prior certified learning against the Extend Diploma Programme. I would like to thank John Morgan for delivering such a superb course; it was well-structured, right time-frame, well organised and very enjoyable. John is an excellent tutor, very approachable and supportive. His experience gave me confidence in my own abilities, and that definitely will help me going forward in my career. I am now more aware of the skill I can employ to become an effective manager. Overall that was the best course I have attended."
September 2015: CMI Level 5 Diploma in Management & Leadership and the Chartered Manager Award
"Thanks to John's knowledge and experience he has guided and mentored me through a CMI Level 5 Diploma in Management and Leadership and on to Chartered Manager.I have worked with him in a voluntary capacity for CMI in the North West Region for many years and benefited from his wisdom, enthusiasm and support. He's a first class coach and a tremendous ambassador for encouraging the development of management and leadership."
March 2015 : CMI Level 7 Diploma in Management & Leadership and CMI Chatered Manager Award
John has been a great help in guiding me through the CMI Diploma in Management & Leadership. John's extensive experience and knowledge in the field has been invaluable and his ability to turn around feedback and be available to address any questions has been fantastic. If you are considering progressing your career through a professional qualification John is an ideal individual to start with.
May 2015 CMI Level 7 Extended Diploma in Management & Leadership and the Chartered Manager Award
Recently completed my Level 7 Extended Diploma with Aquarius Training & Development Partners. My tutor & mentor John Morgan was a great inspiration throughout bring the topics of study to life by contextualising them with my roles in Welsh Government and in my pastoral role within the North Wales Coastal Church. Through John has been firm but patient on deadlines, responsive when I struggled with assessment content. Overall a worthwhile experience and achievement over and beyond just a qualification. For those considering personal development in the field of Management and Leadership then I would recommend Aqaurius Training & Development Partners.
Next Stage Chartered Manager Award.
May 2015 : CMI Level 7 Diploma in Strategic Management & Leadership
Just completed and achieved my Level 7 Diploma in Strategic Management & Leadership with Aquarius Training. Programme was a great vehicle to make the most of my broad range of in-service training & experience and capture them in the highly regarded CMI qualification. John Morgan proved to be a highly effective, confidential and professional tutor, who was a positive motivation for me throughout the programme and was a great council as I explored my next career opportunity as I progress my transition from miliary to civilian employment. Thanks John. I will certainly recommend you and Aquarius Training & Development Partners Ltd to anyone considering CPD in the areas of Leadership and Management at all levels.
December 2015 CMI Level 6 Diploma and CMI level 7 Certificate in Strategic Management & Leadership
I have just completed and achieved my Level 6 Diploma in Management & Level 7 Certificate in Strategic Management & Leadership, and found the assistance provided by Aquarius Training invaluable in guiding me through these programmes. I would recommend Aquarius Training to anyone wishing to advance their Management and Leadership skills, knowledge and qualifications.
June 2015 - CMI Level 5 Diploma in Management & Leadership
"John Morgan of Aquarius Training & Development Partners provided and supported the training and mentoring for my CMI Level 5 – Diploma in Management & Leadership QCF, and from the start, John was enthusiastic and provided the personal touch. Ensuring that my potential was realised by giving me the confidence to complete the qualification. His patience and plethora of experience in the field of management & leadership meant that he was able to suggest possible paths and other avenues for my research and study. Having recently left the forces and making the adjustment to civilian employment, John’s professionalism and mentoring skills have been invaluable and greatly appreciated. His knowledge of the ELCAS system is a great help for those leaving the forces. Thanks John’.
Julian ‘Clarence’ Heal Cert-Ed
Rifles retired, Consultant for Intelligent Armour Ltd
August 2016 - CMI L5 Extended Diploma,
My experience with Aquarius Training & Development Partners Ltd, and particularly John Morgan has been a smooth and successful one. John’s guidance throughout the learning experience has been excellent as has been his unwavering patience and support. Not only would I recommend his service for potential future students, I will be taking my own study further through him as a result of the experience I have already had. Thank you John.
June 2016 - CMI Level 7 Diploma in Strategic Management & Leadership.
I have been in my new role since July now. My team has responded well to my situational managerial approach. I have found a renewed enthusiasm for people management. I enjoy seeing my team achieve success as individuals and a team. They are voicing ideas for change, positive about developing, keen to take on new challenges. They and I still have a way to go, however I am creating a future for them. I believe the fact that I have had the opportunity to learn and research strategic management and leadership I have been able to apply the theories in a practical way. By combining this, re-examining my managerial and leadership skills and recognising that I wish to do things differently I can say I am enjoying being back in a people management role. I have taken the view this time to spend the time supporting, leading and developing my team. I realise to be a good leader I need to look to the future and create a vision. To be a good manager I need to work with my people, listen and value them. Completing my Level 7 Diploma in Strategic Management & Leadership with Aquarius Training & Development Partners was made more achievable through the programme design that enabled me to successfully complete my studies but also settle to my new role.
January 2017 : CMI Level 5 Diploma in Management & Leadership
John provided a first class service throughout the entire course and he possess a unique combination of skills gained within both the business and educational arenas. This enables John to guide his students through the course content, whilst ensuring the student is able to practice and apply their newly acquired skills in real world situations. I would highly recommend John to students of all abilities.
June 2009:CMI Level 5 Diploma in Management & Leadership
Throughout the programme John demonstrated a broad range of management skill and knowledge, innovation in assessment protocols and immense patience and ability to motive me through to a succesful completeion of the programme. His support was invaluable and a great model for my own role in Learning & Development.
March 2017 - CMI Diploma in Strategic Management and Leadership & Chartered Manager Award
I have been studying with Aquarius for the past two years and would highly reccomend their services. With John Morgan as my tutor I successfully completed the CMI Level 7 Diploma in Strategic Management and Leadership and was awarded Chartered Manger status. John's wealth of knowledge and anecdotes from his long career in general management give great context to theory and he is excellent at helping you apply your learning and research to your own organisation, no matter what industry. I have enjoyed my learning with John and I am currently working towards the Level 7 Extended Diploma, for which I continue to receive the same high standard of tuition and support. Thank you Aquarius.
April 2017 - CMI L5 Certificate in Management & Leadership.
John was quite the professional, helping me fully understand what was required. I went into this slightly anxious, not having been in education for a while, and he took me under his wing with ease and guided me. Very well spoken and patient, I am grateful for his time in helping me tailor my work to my military background. The quality of material that is provided is exceptional, with multiple slide shows and downloadable content too. I am very pleased with what I have accomplished and I do look forward to working with John again.
Chf Tech Tim Jones - Sept 2019
Having just completed my CMI Level 5 Extended Diploma in Management & Leadership I would like to thank John from Aquarius Training for delivering on his promise to support and guide me through this course. Throughout the course we discussed each topic, identified areas that required improvement and by utilising his many years of experience coupled with the excellent library of literature available on the training portal, I succeeded to develop at every stage.
A patient and understanding trainer, he fully accepted the commitment my full-time job warranted, John adapted his training strategy to suit my needs and this is one of many reasons why I would encourage others to sign up with John for any of the training courses he and Aquarius Training provides. You will not be disappointed.